How do I get started playing, what are some tips?
Check out our “Getting Started” page for some hints and tips on how to play strategically.
I have lost all my money and have no horses can I reset the game?
There is currently no way to reset the game, the reason being it would allow new players to bet all their money and reset until they won big off their starting money.
Unfortunately if you end up in this state the only way to make money (without purchasing game cash) is to collect the daily bonus money. You will receive another horse within 7 days if you have set all of your horses free and have none frozen.
How are the betting odds determined?
The odds are based on the horses suitability for the race. Even though it is unlikely, a horse can still not show even if the odds were 1.0 for the show.
I want to transfer tokens to another player, how can I do this?
Please contact us using your registered email address. Make sure you include your game account name and the name of the players account you wish to transfer to.
I can’t race my horses at this level?
If you receive a message that your horse’s cannot race at this level, it means either;
1. your horse is racing in a country that is too low (e.g. racing a rating 10 horse in a beginner country – it needs to move to Intermediate).
or
2. you have purchased a horse that has raced in a higher level country and therefore it must continue to race there. e.g. you have purchased a Rating 8 horse that has previously been raced in Intermediate countries and must continue to race in Intermediate.
To change countries, you need to visit the Airport.
I just (accidentally or otherwise) gelded my horse – Would you please be able to restore it back to being a stallion?
To be fair to all players, we cannot restore your horse if you have inadvertently gelded it – be careful where you click!
I just (accidentally or otherwise) steroided my horse and it died? Would you please be able to restore it?
To be fair to all players, we cannot restore your horse if it has died from using steroids.
I just (accidentally or otherwise) sold my horse / set my horse free – Would you please be able to return it?
To be fair to all players, we cannot return your horse if it has been sold or set free. You will receive another horse within 7 days if you have set all of your horses free and have none frozen.
